As a company that offers both a product and service to the general public, under the strict guidelines of the Privacy and Electronic Communications (EC Directive) Regulations 2003, we have a duty to adhere and comply with the current laws surrounding data protection. Your privacy is extremely important to us and remains at the very core of how we conduct our business. Our privacy policy is explained below and outlines our terms.
LQBagz is strongly against sending spam emails and will endeavour to prevent you from receiving unexpected, unsolicited emails that you do not wish to receive. You can be rest assured that your information will never be passed onto third party/external companies without preliminary consent, unless in some cases where we are required to do so in an English court of law.
For marketing purposes, we may obtain email addresses from companies who have a demographic database, specifically for businesses like ours to contact people who each share an interest in lifestyle and fashion. To understand and gain more insight into how we collect and use your data, here is a breakdown of what is covered:
• Vouchers – Using your email address to send you the gift vouchers that have been purchased from us. This also includes email addresses provided by you for your friends and family that we send on your behalf. This does not by any means indicate that they will receive any further emails from us unless they have visited our website and signed up our newsletters. It is important to point out at this stage that where vouchers are non-refundable, we do not accept responsibility for emails that have been rejected by means of blocking or deletion. Therefore, we highly recommend to all of our customers to inform their friends/family that a voucher will emailed to them.
• SMS service – we use your mobile number to let you know of your order status and provide you with tracking numbers, if necessary. This also includes push notifications of competitions, the latest deals, etc.
• Newsletters – We contact you via email. After signing up, we will send you emails periodically, relating to our products and latest deals. Remember you are not obliged to sign up and can cancel your subscription at any time.
• Delivery dispatch confirmation – Informing you that your order will be delivered to your address or preferred location.
• Competitions alerts – Done either through email and text notifications.
• Correspondence/Customer Support – Email, postal and telephone correspondence.
• Account logins – Customer/Affiliate account holders.
• Reviews – Product and blog commenting.
• Customer photos – images submitted by you to act as a testimony/review of the latest product that has been purchased from us.
• Location information – We save IP addresses, so as to pinpoint locations of where in the world our customers are located. This is normally used in our metric reports as well as investigating any possible fraudulent activity detection.
Cookies
Cookies are known as both tracking or browser cookies, and are small text files (sometimes encrypted) which is located in your browser directories. LQBagz use cookies to get a better understanding of customers’ shopping habits help them navigate their way around our site efficiently, thus providing a better all-round shopping/browsing experience.
Cookies are important when browsing the Internet or shopping online. They ‘remember’ data previously entered by customers/users to prevent them entering the same information time and time again. This is helpful if a shopper has items in a shopping cart.
Cookies can be deleted at anytime, although doing so will affect parts of the site. If you would like to disable your cookies but are unsure of what to do, you can go to your browser settings. Most or all browsers have built-in privacy settings. You can alter the cookie/history and clear/delete the web pages visited and cookies at anytime.
Phishing/scam emails
Phishing is an illegal act carried out by a person(s) who sends out emails in order to obtain your personal information such as passwords, bank details, usernames, etc. They then use this information to carry out criminal activities. Identity theft is such a huge problem that can have devastating effects to the victim. LQBagz will never send you an email asking for your password, bank details or usernames. Our email addresses are the following: spoof@lqbagz.co.uk, admin@lqbagz.co.uk, sales@lqbagz.co.uk, comp@lqbagz.co.uk and support@lqbagz.freshdesk.com.
If you suspect that you have received such an email, please do not click on the link or reply to the email. Forward it to: spoof@lqbagz.co.uk with the subject heading "Phishing Enquiry" and delete it. You can also call us on: +44 (0) 203 322 4030 for confirmation of whether we sent you the email. In the unfortunate event that your account has been hacked, please take the necessary steps to change your password and report it to your ESP (Email Service Provider). You can also disable your cookies and clear your browsing history at anytime.
Please note that we may change our policy at any time to ensure that we are complying with up-to-date regulations, so it is very important to check back.